Deutsche Bahn AG

Deutsche Bahn AG is a German railway company which is headquartered in Berlin, Germany.  They are the second largest transportation company in the world and the largest railway operator and infrastructure owner in Europe.  Each year they transport about two billion passengers around Europe.

Business Needs

The rising acceptance of modern technologies abroad people fuels the need to offer modern services in public services like person transportation. The Station & Service department of Deutsche Bahn AG, which is a partner we are highly proud of to work with, identified this need amongst its customers and started to plan the complete overhaul of the their service point concept.

Our part of the project is to provide the software which defines how Service & Information Systems could look like in the future. The goal was to summarize data like train departures, delays and station maps into one system and publish them to different interfaces used by clients and service agents as well.

Pimcore Solution

Basilicom gathered informations from different channels (mostly different APIs), developed a sophisticated interface design and published the aggregated informations to the different devices.

Additionally we added functionalities to navigate through the station, print delay confirmations and send direct feedback to the Station & Service Team.

The technical foundation we choosed is Pimcore. It offers a great way of modelling data, gather information and present them in a fast and impressive way. After using Pimcore in more than 100 projects, again it met our expectations and those of our client very well. We rapidly prototyped a complete dashboard for service agents and multiple interfaces for self service terminals (used directly by customers).

Business Results

The most exciting milestone yet was the presentation at one of Berlins biggest train stations (Bahnhof Südkreuz). First customers and the media were asked to have a first look at the new concept which also includes the new software. The concept is going to be implemented in other train stations as well. We’re proud that the feedback was very positive and were going forward to add even more value to this product during the next year.

To learn more about this project, please visit Basilicom’s recent Pimcore guest blog where Marc Bohm (product manager) spoke in his own words about this exciting project and its success.

Pimcore Gold Partner
Pimcore Solution
  • Transportation company goes the distance with instant updates
Pimcore Partner
Industry
  • Transport and logistics
Products
  • CMS / User Experience Management
Visit Bahn.de

Read more Pimcore success stories

Telin Indonesia Upgraded Its CMS

PT Telekomunikasi Indonesia International (Telin) is the World’s hub for Telecommunication, Information, Media, Edutainment, and Services. It focuses on international telecommunication business and serves as Telkom’s business arms in managing and developing its business lines abroad.
CMS / User Experience Management, DAM / Digital Asset Management, Education and science, Media and publishing, Consulting, Technology, Telecommunication

Non-profit saves lives and makes information accessible

Herzstark is the main distributor of AED’s (Automated external defibrillator) in Switzerland. They needed a platform where they could build a webpage showing their company’s values, offerings and locations.
CMS / User Experience Management, Healthcare and social

A leading hotel group is serving up new bookings with multiple websites

With more than 120 hotels in Germany, the Netherlands, Belgium, Austria, Great Britain, Spain and Cyprus, the GCH Hotel Group is one of the leading hotel management companies in Europe. 
CMS / User Experience Management, PIM / Master Data Management, Tourism and food service

Heidelberg enriches data of 3 ERP systems in 1 central PIM

Heidelberg offers a broad spectrum of printing services and software solutions. To increase their range and global sales, Heidelberg has built a European platform that links the market for Tettenrode/Plantin to Belgium and the Netherlands, the market for Mackinggraf to Italy and the market for Hartman to Spain.
CMS / User Experience Management, PIM / Master Data Management, eCommerce Framework, Media and publishing