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Care

Premium support, direct from the people who build Pimcore.

Pimcore Care connects you to our experts for fast, high-priority help and proactive governance, so getting the most out of your Pimcore platform stays our priority.

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PIMCORE CARE

Advanced Support Options

Expert Guidance

Gain access to experienced Pimcore professionals for advice on effectively utilizing the platform's core features and capabilities.

Proactive Assistance

System observation and issue triage, plus minor updates and deployments for Pimcore-maintained core repositories and Pimcore Care supported bundles, as applicable.

Troubleshooting

Our team excels in quickly identifying and resolving functional issues within Pimcore, addressing bugs and performance challenges to ensure seamless operation.

Best Practices

Receive insights into efficient data management, asset handling, and content workflow optimization within Pimcore to enhance productivity and user experience.

Support for Operations

Receive guidance for integrating Pimcore, ensuring optimal performance and usage efficiency, including system maintenance, data governance, and usage strategies tailored to your business needs.

Validation Support

We assist in validating customizations against Pimcore's coding standards, ensuring compliance with best practices and maintaining system integrity.

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Stay Connected to

Pimcore Ground-Control

Dedicated Customer Support Manager

Dedicated Jira Service Portal

1 Working Day Response Time Guaranteed

Consulting & Advanced Support

Direct Communication

Simple Pricing, Unmatched Value

Subscribe to Pimcore Care or CarePlus to gain access to our dedicated Pimcore Service Team. Your personal Customer Support Manager will help you get the most out of your Pimcore Enterprise and PaaS Edition and provide you with the guidance and support you need.

Pimcore Care p.a.

$24,000

  • First response within 24 business hours

  • Critical issues within 8 business hours

  • Security patches, minor version and critical core updates included

  • System health monitoring and issue tracking

  • Monthly status reporting

  • Bi-weekly customer success stand-up

  • Standard onboarding and service priority

Get a quote
Recommended
Pimcore CarePlus p.a.

$42,000

  • First response within 8 business hours

  • Critical issues within 4 business hours

  • Everything in Pimcore Care, plus:

  • Quarterly PIM strategic planning

  • Weekly customer success stand-up

  • Preferred onboarding and service priority

  • 1 Pimcore Inspire ticket and 2 Learning Hub seats

Get a quote

Frequently Asked Questions

Is Pimcore Care or CarePlus different from Long Term Support (LTS)?

Yes. Pimcore Care services provide hands-on support for your Pimcore environment on top of LTS, which provides backwards release patching support and critical bug fixing.

What Pimcore features are supported by Pimcore Care and CarePlus?

All Pimcore Enterprise and PaaS Edition features are supported.

Which business hours are covered for SLA response?

The business hours are weekdays from Monday to Friday, from 8 a.m. to 5 p.m. EST.

Which time zones are supported with Pimcore Care and CarePlus?

Pimcore Care and CarePlus are only available in the North American market.

Can I purchase Pimcore Care or CarePlus for Community Edition?

No. This service is specifically tailored to our Enterprise and PaaS subscriptions, which are a prerequisite for Pimcore Care and CarePlus.

How can I track the progress of my reported issues?

Pimcore Care subscribers receive prioritized access to Pimcore support resources based on issue severity, with access to designated support channels.

Is enablement and training available with Pimcore Care and CarePlus?

Subscribers are provided access to Pimcore documentation, tooling, and best-practice guidance, as well as eligibility for discounted professional services under a separate Services Addendum. Pimcore CarePlus subscribers also receive up to two Learning Hub seats.

Have any questions?

Our Pimcore Team is here to support you! Please contact us if you have questions about Pimcore Services and Support options.

Get a demo fitting your requirements

Please choose between a self-guided demo or a private tour with one of our Pimcore experts.

Try Pimcore Yourself

Receive direct access to a  Pimcore Demo with pre-filled data across various modules.

Free Guided Product Tour

Experience first-hand how Pimcore can propel your business forward, guided by an expert.

Get a Free Guided Product Tour!

We will use your personal data solely to process your request. For a better localized experience, we might share your data with certified solution partners in your geographical region. For more information, please read our privacy policy.

 

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DATA MANAGEMENT
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Product Information Management (PIM)
Digital Asset Management (DAM)
Digital Asset Management (DAM)
Master Data Management (MDM)
Master Data Management (MDM)
Customer Data Platform (CDP)
Customer Data Platform (CDP)
EXPERIENCE MANAGEMENT
Digital Experience Platform (DXP)
Digital Experience Platform (DXP)
Digital Commerce Framework
Digital Commerce Framework
Product & Digital Asset Experience Portals
Product & Digital Asset Experience Portals
Data Syndication & Delivery
Data Syndication & Delivery
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