Frequently Asked Questions

Pimcore is used in highly agile global environments and at Fortune 500 companies with millions of pages, digital assets, and products, hundreds of editors, and millions of monthly visitors. The use of leading technologies such as MySQL, PHP, Elastic Search, Mongo DB, and Varnish, ensures that Pimcore scales very well.

To get started, we recommend having a look at our public demos. You can download them and use them as a boilerplate to get started with a new project. Download Pimcore for free and just work with it by relying on our developer documentation. If you like, you can book optional developer training by subscribing to Pimcore Academy.

It is not possible to use an Oracle Database because Pimcore is only compatible with MySQL. Use any MySQL compatible database (e. g. MariaDB or Percona). Learn more about the database setup in our developer documentation.

Learn more about the recommended staging and deployment process in our developer documentation. We deal with specific topics in the community forums or via the consulting services we provide.

Yes, the software is fully open source and can be customized and extended to your needs. You can even modify the core while still being able to receive all product updates.

Yes, if you are using a generic data model, you can quickly write a generic API. Or you can use the existing built-in REST API as well.

Each instance of Pimcore writes into one separate, single database. If you would like it to write into multiple databases, you will have to set up multiple instances or installations. Pimcore helps companies gain ownership of their users, data, and product catalogs (based on individual company structure, product data, and business model).

Our core development team is driving the continuous development of the product roadmap and new features. Daily development and the complete source code are transparently available on Github. Therefore the community can always see what is happening. Typically, every two years, a major release is published and every few months a minor release. We always ensure that new versions are downwards compatible to previous versions.

New major versions are typically released every two years and are supported for two years until the next major version gets released. Once a new version is available, the old version is backed by our LTS (Long Term Support) packages, which are available as part of the Pimcore Enterprise Subscription. The LTS is usually available for up to 2 years until another major version is released.

By using the PHP tool Composer, Pimcore can smoothly and steadily be kept up-to-date. We recommend that you ask your implementation partner or service provider to perform the updates for you. The downward compatibility is excellent (a few hours to a few days of work for an update, depending on the solution).

Pimcore is the leading open-source platform for managing digital data and digital experiences. It provides a fully integrated software stack for CMS, DAM, PIM, and Commerce. As a platform, Pimcore provides a solid foundation with generic functionality for all kinds of web applications and therefore allows rapid application development and building customer solutions fast. Pimcore is built for developers and empowers them to create exceptional digital experiences easily. Consequently, Pimcore is NOT an 'out-of-the-box' software product like WordPress, Magento, Akeneo, WooCommerce, Shopify, and others. You need a developer to get started.

Pimcore comprises of five main product modules: PIM/MDM, DAM, CDP, DXP/CMS and eCommerce. These modules can be used together as well as standalone according to the business need. By using multiple modules, you can leverage platform possibilities of linking products with your online shop, digital assets with CMS pages, and digital assets with products.

First of all thanks for your support, you can access information related to contributing to Pimcore on GitHub.

Pimcore meets the highest safety standards. As a framework, Pimcore does not possess a security certification itself. Instead, independent agencies certify individual customer solutions directly. These ongoing project certifications ensure optimal coverage of the core product, always meeting the latest security standards.

The software Pimcore can run both on-premise and on cloud infrastructure. The Pimcore company itself is not a cloud service provider but instead relies on third-party providers for its hosting service. All providers we work with - AWS, Azure, Google - are fully CSA certified. Or you can also choose to use any other cloud hosting service provider of your choice.

Standard shop software offers standard features for standard needs. Often, they are not a good fit for ambitious, non-standard projects. If your business model is not standardized, standardized shop software might not be the best solution. Instead of out-of-the-box shop software, ambitious plans need a framework that optimizes the developer's productivity and creates impressive, futuristic solutions. In addition to eCommerce, Pimcore has PIM, CMS, and DAM integrated. You do not have to purchase and connect so many systems with interfaces. It saves you a lot of time and money in delivering your projects.

Use the Pimcore Customer Data Platform Framework to create marketing automation applications easily. Sample integrations to Mailchimp and IBM Marketing Cloud are available in the free download package.

Yes, Pimcore provides multilingual support for CMS, eCommerce, and PIM, MDM, DAM.

The two possible outputs create a PDF with the integrated PDF renderer PDFReactor or connect with InDesign Server to edit files in Adobe InDesign.

Yes. And much more than that. The Pimcore eCommerce framework covers any eCommerce use case and provides impressive features.

Yes, RTL is entirely possible. We have many customers in the Arabic / MENA region, including Al Shaya. Click at the link to see an example RTL Pimcore website.

We recommend using the native Pimcore eCommerce Framework because we support, maintain, and enhance it daily. CoreShop is a pure community project led by one of our community members. The Pimcore company does not provide any support for CoreShop. To determine what fits your project best, you should also consider your needs and requirements. The eCommerce roadmap of Pimcore is focused on additional, prebuilt GraphQL API endpoints in Data Hub for orders, etc. for even better headless commerce.

Yes, we offer Enterprise Support and Service Level Agreements - 24/7 with 15 minutes reaction time.

The Community Edition of the Pimcore Platform™ is 100% free of charge. You do not have to pay any license fees for using the product. We provide optional paid services around the product. These include consulting, training, and support, as well as additional features that are called Enterprise Extensions.

The Pimcore Community Edition can be used free of charge by individuals and enterprises with the so-called GNU General Public License (GPLv3). Additionally, we also offer a Proprietary License (PEL) with the Pimcore Enterprise Subscription.