Frequently Asked Questions

Data Manager, Integration, PIM, DAM

How can our software connect to Pimcore? Which services can be connected?
Pimcore can interface with any external software. Interfaces can be built quickly and easily to any software of service, because for each data component a native PHP and REST API is available. Pimcore is used by agencies and systems integrators worldwide to create customer specific individual software solutions. Connectors are built exactly matching the data models and underlying business processes.
Learn more about our integration services
Do you have an existing connector for Magento / Shopware / Shopify or others?
Pimcore can easily integrate with any other third party software. Because it is powered by an open software stack. An API-driven, service-oriented architecture make it possible to build interfaces to other systems quickly and easily. In Q2/2018 we will also launch an extension marketplace where a handful of connectors, curated by our partner network, will be available. However, in most cases building connectors from scratch using the native APIs is just as efficient.
Learn more in our developer documentation
What is the best practice to start with Pimcore for building a PIM for an online shop?
The first thing to keep in mind is which system will manage the master data. If there is an existing ERP system in place Pimcore is typically connected to this ERP system with a bi-directional interface. In Pimcore, the ERP data gets enriched with images, categories, attributes, etc. The data model and workflows in Pimcore are built according to the needs of the company, which will be working with this data. In the last step the online shop is connected and interfaces to BI systems, CRM, and external marketplaces are created.
How can I set up product feeds from Pimcore to Amazon / Google / Facebook / eBay?
We are currently working on a generic solution, the "Pimcore marketplace connector", which will be released in 2018. Until then all product feeds can be built quickly with the Pimcore PHP API and the Pimcore REST API.
Learn more about marketplace connector
Can you explain to me in which way a PIM works together with Magento?
A PIM is used to consolidate and centrally manage your product data. You can enrich it with additional information such as accessories, attributes, classification, hierarchies, localization and with media assets and videos as well. Magento can access and retrieve this data via an interface and display it in your online shop.
Which image and video formats are supported by Pimcore DAM?
We are using FFmpeg, a vast software suite of libraries and programs for handling video, audio, and other multimedia files and streams. It supports nearly any video formats as codecs for the encoding and decoding of most of all known audio and video file formats are included.
Learn more about FFmpeg

Experience Manager, CMS, eCommerce

Why should I use Pimcore eCommerce instead of Magento, Shopware or Shopify?
Standard shop software offer various features that can be configured. Often they are not a good fit for ambitious projects. If your business model is not standardized, a standardized shop software will not be the best solution for you. Instead of an out-of-the-box shop software, ambitious projects need a framework, which optimizes the developer's productivity. In addition to eCommerce, Pimcore has PIM, CMS and DAM integrated. You do not have to connect 4 systems with interfaces. This saves you a lot of time and money in delivering your projects.
Learn more
Can Pimcore easily integrate with ActiveCampaign / Mailchimp / Sendgrid?
Use the Pimcore Customer Data Framework to create marketing automation applications easily. Sample integrations to Mailchimp and IBM Marketing Cloud are provided in the free download package.
Learn more about customer data management
Which output will we get in your web-to-print solution?
The 2 possible outputs are creating a PDF with the integrated PDF renderer PDFReactor or an integration with InDesign Server to edit the files in Adobe InDesign.
Learn more about PDFreactor
eCommerce Framework: Can I define rules for discounts? Can I define product bundles?
Yes. And much more than that. The Pimcore eCommerce framework covers any eCommerce use case.
Have a look at our advanced demo

Pricing and Services

Do you have an enterprise support Plan? Do you offer enterprise level solutions? How about an SLA agreement?
Yes, we offer Enterprise Support and Service Level Agreements - 24/7 with 15 minutes reaction time.
Learn more about our services
How is your pricing policy? How do you earn money? How does your business model work?
The Pimcore Platform, including Pimcore Experience Manager and Pimcore Data Manager is 100% free of charge and will always stay free. You will never have to pay any licensing fee for Pimcore. Our business model is based on offering paid services (consulting, implementation, training for developers, and 24/7 SLA support services).
Learn more about our services
How is your licensing policy? Is there any license cost at the enterprise level?
Pimcore is 100% open source and there is no license cost at all for the open-source version. This means Pimcore can be used free of charge by both individuals and enterprises with the so-called GNU General Public License (GPL).

Technical Development, Architecture

What is the best way to learn Pimcore as a developer? Which books and training do you recommend?
To get started, we recommend having a look at our demos. You can download them and use them as a boilerplate to get started with a new project. Download Pimcore for free and work with it. Learn more in our developer documentation. If you like, you can also book an optional developer training ranging from 1 - 10 days.
Learn more about our training
Is it possible to use an Oracle Database instead of a MySQL Database for Pimcore?
It is not possible to use an Oracle Database. Pimcore is only compatible with MySQL. Any MySQL compatible database (e. g. MariaDB or Percona) can be used. Learn more about the database setup in our developer documentation.
Learn more about the database setup
How can we handle the deployment and staging processes, including database migration?
Learn more about the recommended staging and deployment process in our developer documentation. Special topics can also be dealt with in the community forum or via our services department.
Deployment recommendations
Is it possible for us to customize or extend your solution at source level?
Yes, the software is fully open source and can be customized and extended to your needs. You can even modify the core while still being able to receive all product updates.
Learn more in our developer documentation
Is it possible to write a generic REST API for product data of multiple customers in the same industry?
Yes, if you are using a generic data model you can easily write a generic API. Or you can use the existing, built-in REST API as well.
Learn more about the Pimcore REST API
Our understanding is that Pimcore is not a multi tenant solution, rather a company could set up a division with its own users and product catalogs. Is that correct?
Yes, because each instance of Pimcore writes into one separate, single database. To write into multiple databases, multiple instances would have to be set up. Pimcore helps companies gain ownership of their own users, data and product catalogs (based on individual company structure, product data, and business model).
What is your release and update cycle? How easy is it to update Pimcore?
Our core development team is driving the continuous development of the product road-map and new features. Daily development and the source code are transparently visible on Github. Therefore the whole developer community can always see what is happening. Typically, each year a major release is published and every 2 months a minor release. Updates are performed by your implementation partner / service provider. We always ensure that new versions are downwards compatible to previous versions.

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