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Case Study:

Integrated DXP Platform for Seminar Management, Booking and ERP Synchronization

Customer

IGBCE BWS Seminare GmbH

IGBCE BWS implemented a centralized Pimcore-based Digital Experience Platform that combines seminar booking via website shop, ERP synchronization and dedicated portals for lecturers and participants. Previously fragmented processes were consolidated into one scalable ecosystem, significantly reducing administrative effort while increasing transparency and automation across all stakeholder groups.



IGBCE BWS is a service and education organization within the Industrial Union of Mining, Chemical and Energy (IG BCE). The organization manages seminars, training programs and member services across Germany. To modernize digital processes and centralize data, IGBCE BWS implemented a Pimcore-based DXP platform that integrates seminar management, participant booking, ERP synchronization and contract workflows into one scalable ecosystem.

Integrated DXP Platform for Seminar Management, Booking and ERP Synchronization
Integrated DXP Platform for Seminar Management, Booking and ERP Synchronization
Solution Partner
Polargold
Industry

Customer Key Facts

1 200

Number of Products

20 000

Number of Customers

Integrated DXP Platform for Seminar Management, Booking and ERP Synchronization

Challenge

From Fragmented Seminar Processes to a Unified Digital Platform

IGBCE BWS managed seminar programs, participant bookings and lecturer coordination across multiple disconnected systems. Seminar bookings via the website were not fully integrated with ERP processes, participant administration required manual coordination and lecturers lacked a structured digital platform.This resulted in redundant data entry, limited transparency and inefficient workflows between administration, participants and instructors. The organization required a centralized platform that combines an online booking shop, ERP synchronization with Microsoft Dynamics NAV, lecturer platforms and structured participant booking management in one scalable ecosystem.

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Integrated DXP Platform for Seminar Management, Booking and ERP Synchronization

Solution

Centralized Digital Experience Platform for Seminar and Service Management

A Pimcore-based Digital Experience Platform (DXP) was implemented to centralize seminar management, booking processes and stakeholder workflows. The solution combines a website-based booking shop with real-time availability, automated ERP synchronization with Microsoft Dynamics NAV and dedicated digital platforms for lecturers to manage seminar-related information. In addition, a structured booking management system for participants was introduced, including role-based access and administrative control.All components are connected through structured APIs, ensuring real-time data consistency between booking, invoicing and administrative processes. The Single-Page Application architecture delivers a seamless user experience for participants, lecturers and internal staff while providing a scalable foundation for future digital services and platform extensions.

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With this project, we did not just build a seminar booking solution — we created an integrated digital ecosystem that connects website shop, ERP processes, lecturer platforms and participant management in one scalable architecture. Pimcore enables IGBCE BWS to operate efficiently today while remaining flexible for future digital expansion.

Integrated DXP Platform for Seminar Management, Booking and ERP Synchronization

Adde Adesokan, CEO

Integrated DXP Platform for Seminar Management, Booking and ERP Synchronization

Results

Operational Efficiency Through Centralization and Automation

The new platform significantly reduced administrative workload by eliminating redundant data entry and manual ERP coordination. Seminar bookings via the website shop are now synchronized automatically with backend systems, increasing process reliability and transparency.Participants benefit from a streamlined booking and management experience, while lecturers operate on a structured digital platform. Internal teams gain real-time visibility into bookings, invoicing and seminar capacities.The centralized architecture has established a scalable digital backbone that connects booking, ERP processes and stakeholder platforms — enabling long-term operational efficiency and digital growth.

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Easy-To-Use Tools

Key Results

30

Reduced Time To Market (%)

40

Reduced Duplicated Data (%)

25

Cost Savings (%)

20%

Reduced Total Cost of Ownership

60

Reduced Manual Data Entry (%)

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