Case Study: CHANNOINE - Impression #1

Case Study: Systematic beauty - CHANNOINE's user-centric shopping experience

CHANNOINE is a leading manufacturer of luxury cosmetics that focuses on first-class quality and timeless elegance. High-end products and vital substances enable comprehensive beauty care.

The luxurious products are the focus of CHANNOINE's new digital brand presence. A modernized presentation appeals to younger target groups and strengthens the e-commerce business. With Pimcore's DXP, PIM and DAM, a flexible, scalable user experience is provided, characterized by tailored content, quick-shop and cross-selling functions, improved UX and advanced service functions.

Logo: CHANNOINE
Logo: pixelart
Pimcore Gold Partner
Customer
  • CHANNOINE
Solution Partner
Industry
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Customer Key Facts

320
Products
40 000
Customers
2 000
Beauty&Health Consultants
Challenge

Navigating Digital Transformation in Luxury Cosmetics

CHANNOINE, a leading manufacturer of luxury cosmetics, aimed to improve its online e-commerce platform to effectively appeal to a younger audience. The challenge was to integrate timeless elegance with cutting-edge digital features without compromising the brand identity. The existing e-commerce portal was technologically outdated, lacked the necessary features for sophisticated e-commerce operations, and was not optimized for the engaging, intuitive user experience that today's consumers expect. In addition, improving data integration and management was critical to ensure the accuracy of product and consumer data.
Solution

Integrating Elegance with Advanced Technology

Our solution leveraged Pimcore to comprehensively revamp CHANNOINE’s e-commerce ecosystem, focusing on luxury and operational efficiency. This included a redesigned UI/UX that highlights elegance and user-friendliness, and a revamped navigation structure to streamline access to detailed product information. A sophisticated Product Information Management (PIM) system was integrated to manage data seamlessly across the e-commerce portal, enabling dynamic content updates and data synchronization with the existing ERP systems. This refined backend processes and enhanced front-end consumer interactions, ensuring a robust and scalable e-commerce environment.
Case Study: Alexander Hölzl, Senior Technical Consultant, pixelart
"The use of Pimcore was a cornerstone for the overhaul of CHANNOINE's e-commerce platform. The robust CMS and PIM functionality combined with the Pimcore e-commerce module perfectly met our complex requirements, significantly improving the company's online presence and efficiency."
Alexander Hölzl, Senior Technical Consultant, pixelart
Results

Optimized user interface and personalized shopping

The redesign of CHANNOINE's e-commerce platform led to a significant increase in the conversion rate. Through the targeted staging of important interaction elements and the introduction of a discreet color coding system, user guidance was optimized, making it easier to access the products and significantly improving user-friendliness. The tailor-made store system enables a personalized shopping experience, individually for each customer. This is supported by a clear product overview, which serves as a navigation aid and allows products to be found quickly. This personalized and user-oriented shopping experience ensures efficient interaction with the e-commerce platform, increasing customer loyalty and satisfaction and ultimately boosting sales figures. These measures have resulted in a significant improvement in e-commerce performance, securing CHANNOINE a leading position in the digital luxury cosmetics market.

Key Results

8 000
Data Objects
Increased conversion rate
50 000
Media Assets

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