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Case Study

Engaging Visualisation and Enrichment of Complex Tourism Data

The joint-stock company "Garda Dolomiti S.p.A. - Azienda per il Turismo", based in Riva del Garda, is responsible for the marketing & promotion of the area's image. The company's tasks include inf…

Travel & Hospitality DXP/CMS PIM/MDM DAM Data Centralization EMEA
Increased Website Traffic
Impressive customer experience
Excellent Data Overview
Challenge
Challenge Challenge: digital transformation of the tourism industry Digital transformation increasingly affects the tourism sector resulting in changing needs of the industry's stakeholders. Especially digital services and products are gaining importance and are consequently transforming supply and …
Solution
Solution Exchange and connection of tourism data under an "as-a-service" approach Marketing Factory met the requirements of the challenge with the Pimcore solution "DestiSuite". The product is realized with an "as-a-service" approach. DestiSuite comprises several configurable module blocks that help…
Results
Results Modern and homogeneous solution for the individual presentation of tourism data DestiSuite is used to display complex tourism data and includes the following benefits: - Control over the data - Look&Feel: structured and clear presentation for better usability - Synchronisation with third…
Customer
Garda Dolomiti - Azienda per il Turismo S.p.A.
Products Used
DXP/CMS, PIM/MDM, DAM
Solution Partner
Marketing Factory

Customer Key Facts

3

Locations

30+

Employees

450+

Members

Challenge

Challenge: digital transformation of the tourism industry

Digital transformation increasingly affects the tourism sector resulting in changing needs of the industry's stakeholders. Especially digital services and products are gaining importance and are consequently transforming supply and demand across the global market. Marketing Factory's experience from various tourism projects proved that the data landscape in the tourism sector is still very unstructured. Consequently, there is a great need for support in the development of digital tourism offers. Therefore, the challenge was to use data from different sources to map the variety of touristic offers and benefits and present them properly. This resulted in the development of the "DestiSuite".

Garda Dolomiti tourism portal museum detail page with photo gallery and visit information

"With DestiSuite, the Gardatrentino website has an excellent data overview: customers receive a clear presentation of information which significantly improves the user experience and usability."

Oskar Schwazer

General Management at Garda Dolomiti

Engaging Visualisation and Enrichment of Complex Tourism Data

Solution

Exchange and connection of tourism data under an "as-a-service" approach

Marketing Factory met the requirements of the challenge with the Pimcore solution "DestiSuite". The product is realized with an "as-a-service" approach. DestiSuite comprises several configurable module blocks that help destinations to display and enhance tourism-relevant data - these include the following modules: Accommodation, POI, Tour & Map, Event, Snow, Webcam, Holiday-Planner, Experience, and DMO offers. All modules can be customized and individually integrated into the UX and UI design of the websites. In addition to a thoughtful and appealing presentation, special attention is paid to suitable responsiveness. DestiSuite was realized as a Pimcore extension and is available on Pimcore 6 as well as on Pimcore X. Further developments are carried out centralized and continuously in order to meet the changing requirements of the tourism industry. DestiSuite customers benefit from modules that are always up to date.

Pimcore backend showing the Garda accommodation search page with filter options and map view

"We are particularly proud to be able to leverage synergies with DestiSuite in the development of modules for visualization and enrichment of tourism data. This allows us to create an outstanding web experience for the user and to focus on further developments to cover current tourism trends at the same time. Especially the high integrity of DestiSuite enhances the content significantly."

Engaging Visualisation and Enrichment of Complex Tourism Data
Stefanie Essl

Senior Project Manager at Marketing Factory

Results

Modern and homogeneous solution for the individual presentation of tourism data

DestiSuite is used to display complex tourism data and includes the following benefits: - Control over the data - Look&Feel: structured and clear presentation for better usability - Synchronisation with third-party systems via APIs - Outsourcing of the purchase process - Personalisation - Compliance with SEO standards - Multi-site capability - DestiSuite data for content enrichment With DestiSuite, destinations have an optimised data overview: customers receive a clear presentation of information which enormously increases the user experience as well as the usability of the destination websites.

Pimcore backend showing hiking tour teasers and object relations for the Garda region portal

Key Results

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Increased Website Traffic

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Impressive customer experience

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Excellent Data Overview

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