Digital portal for largest telco company in Indonesia

MOODAH is a collaboration project between Telkom and Telkomsel Indonesia, the largest telco company in Indonesia. Its aim is to give the best internet connectivity experience to families. It combines both home connectivity and mobile phone subscription plans into the same package and billing. The digital portal provides an end to end journey from user registration, buying a new SIM card online, manage the user account, share a quota within the family, and buying add-on packages.

Business Needs

The client aimed to provide a combined, connected digital experience between home internet and mobile plan into a single billing to simplify the payment and control for the family.

Pimcore Solution

Pimcore has been the platform of choice in customer data management, website/mobile apps content management, and data integration to other platforms via APIs. Phase 1 (MVP Most Viable Product) was deployed in 3 months, Phase 2 (enhancement) also in 3 months.

Business Results

Since Pimcore is able to integrate and manage multiple platforms together, this creates possibilities of creating new offers and seamless customer experience for the client’s consumers. It also provides accurate management of 5 000+ consumer profiles. The operation team has the capability of managing the content easily and perform updates in real-time.