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More Than Support

Pimcore

DirectConnect

Pimcore DirectConnect offers a premium, high-priority support service tailored for seamless assistance. Designed to provide fast, efficient solutions, this service connects you directly to Pimcore experts, ensuring your specific needs are met with expert guidance. With DirectConnect, resolving issues and optimizing your Pimcore Platform is our priority.

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PIMCORE DIRECTCONNECT

Advanced Support Options

Expert Guidance

Gain access to experienced Pimcore professionals for advice on effectively utilizing the platform's core features and capabilities.

Troubleshooting

Our team excels in quickly identifying and resolving functional issues within Pimcore, addressing bugs and performance challenges to ensure seamless operation.

Best Practices

Receive insights into efficient data management, asset handling, and content workflow optimization within Pimcore to enhance productivity and user experience.

Support for Operations

Receive guidance for integrating Pimcore, ensuring optimal performance and usage efficiency, including system maintenance, data governance, and usage strategies tailored to your business needs.

Validation Support

We assist in validating customizations against Pimcore's coding standards, ensuring compliance with best practices and maintaining system integrity.

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Stay Connected to

Pimcore Ground-Control

Dedicated Customer Support Manager

Dedicated Jira Service Portal

1 Working Day Response Time Guaranteed

Consulting & Advanced Support

Direct Communication

Simple Pricing, Unmatched Value

Subscribe to Pimcore DirectConnect to gain access to our dedicated Pimcore Service Team. Your personal Customer Support Manager will help you get the most out of your Pimcore Enterprise Edition and PaaS Edition and provide you with the guidance and support you need.

Pimcore DirectConnect

€6.960/y

  • 1 Working Day (9-5 CET) Reaction Time

  • Dedicated Service Portal

  • One service hour per month. EUR 320 per additional hour

Get a quote

Is Pimcore DirectConnect

a Service Level Agreement?

In short, no. Pimcore DirectConnect goes beyond the traditional Service Level Agreements by providing personalized, responsive, and comprehensive support. This premium service ensures that your specific needs are met with tailored solutions, faster response times, and a higher level of expertise, ultimately enhancing your experience with Pimcore.

Have any questions?

Our Pimcore Team is here to support you! Please contact us if you have questions about Pimcore Services and Support options.