Hamara Ghar

Hamara Ghar is a professional home inspection and advisor company, guiding and assisting a large number of home aspirants to discover and construct their dream home in the best possible manner.

Business Needs

Hamara Ghar needed an infrastructure portal to make it easier for the home aspirants to submit requests for service and finding relevant information. Moreover, Hamara Ghar also wanted to display an increase in real estate listings on the portal and manage service requests more proficiently and diminish the resolution time.  Their main goal was to have a centralized infrastructure portal, which would enable them to provide home advisory and inspection services easily. For this they wanted to give centralized access to all the employees so that they can respond to customer inqueries instantly.

Hamara Ghar’s legacy system of communicating with customers and displaying data was not working properly.  When customers had an issue they needed resolved, they would have to call the office many times to inquire about it as there was no formal process for submitting and tracking an inquiry. The customer service team often had no visibility into the issue and were not able to provide accurate information.  They needed a way to provide prompt and effective service to satisfy their customers and enhance their business.  

Pimcore Solution

After consulting with Ray Business Technologies (RBT) Pvt. Ltd, a leading Global IT Services & Solution Provider, Hamara Ghar was advised to use Pimcore’s Product Information Management (PIM) system to solve their business needs.  The RBT team conducted onsite requirement elicitation sessions and workshops with the Hamara Ghar team to detail out the PIM requirements.  A versatile team of professionals formulated an infrastructure portal implementation strategy and organized a due diligence exercise as part of the discovery phase to get to know the features and functionalities required by the company.

The infrastructure portal developed by Ray Business Technologies transformed Hamara Ghar's customer management process.  With the new solution, they were able to record all customer’s information in a single database and retrieve the information in real-time as needed.  They also enhanced the collaboration and communication with customers, making their overall process much more effective.

Business Results

Quantifiable benefits and a huge ROI were realized within a short span of time after the execution of the project.  With a more effective system, customers were more satisfied which lead to increased business and revenue.  Having eliminated the previous method of manually updating their portfolio, they saved significant time which can be allocated to other business enhancing activities.  Using Pimcore’s PIM system provided them with the flexible and scalable data management solution that they needed and with this their pain points were resolved and their business could flourish.

Pimcore Silver Partner
Customer
  • Hamara Ghar
Solution Partner
Products Used
Visit Hamaragharinfo.in

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