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ri werkstattservice is a service provider for workshops that arranges orders for vehicle spare parts between garages and suppliers and handles leasing vehicles and contracts. As a digital agency, we h…
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The task was to improve communication and coordination between workshops and suppliers. This involved receiving and forwarding customer requests, recording orders, receiving orders, returns and complaints as well as processing leased vehicles. Before the software was introduced, there was no interface for communication. The workflows were complex, as there were no email clients for handling orders and processes were not standardized.
"Our aim is to guarantee optimum personal support and tangible benefits. Pimcore helps us achieve this with pinpoint accuracy. Together with our partner Travix Media, we create customer-oriented solutions."
Marco Weitner
CEO, ri werkstattservice
The Pimcore backend has been optimized to improve workflows. This includes alerts for new orders, complaints and emails. These can be opened and processed with a single click. Reorders and complaints can be easily added to an order when telephone orders are received. User-defined input masks and search fields have also been developed for ri werkstattservice to quickly store basic data in orders. This allows leasing inquiries and orders to be processed efficiently. Via an interface, statistics and information on suppliers, orders and complaints are always up-to-date for workshops. In addition, we have integrated an AI function that recognizes order items from various documents and provides structured data.
"We enjoyed realizing the possibilities of Pimcore with ri werkstattservice and developing a suitable software solution that supports the processes and employees in their daily work."
The customer center for workshops contains an overview of all relevant information for ordering spare parts. This includes the creation and dispatch of orders using texts and PDF files. The software includes statistics on the workshop with graphics, diagrams and lists on the number of orders and complaints, key figures for evaluation and top brands as well as a list of existing leasing contracts. The spare parts software also supports process optimization, as time and resources are saved through the automation and simplification of workflows. This allows the service center to concentrate on complex inquiries, while routine tasks are taken over by the software.
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