Every year, Gartner’s analysts look at the ratings of different software vendors at their product comparison platform Peer Insights and summarize their findings in the “Voice of the Customer” report. This year, Pimcore was awarded a “Customers’ Choice” in the category Master Data Management Solutions.
What is Gartner Peer Insights?
Gartner Peer Insights is a free peer review and rating platform designed for enterprise software and services decision-makers. To ensure the authenticity of those reviews, they go through a strict validation process.
The “Voice of the Customer” report is a document that synthesizes Gartner Peer Insights’ reviews into insights for decision-makers. Only vendors with 20 or more eligible published reviews from the last 18 months are included in this document. Also, only reviews from end-users of companies with revenue higher than $50M are included in this report.
What does Customers’ Choice 2021 in MDM solutions mean?
In the report, all attending software vendors that met the requirements were divided into four quadrants in a diagram. The quadrant those companies were placed in depends on the quantity and quality of the reviews.
In detail, the x-axis describes the user interest and adoption, which includes the review volume, user willingness to recommend, and the review market coverage across the industry, company size, and deployment region. The y-axis describes the overall rating of the software vendor. To be listed in the over-average quadrants, their ratings need to be above the market average.
Why has Pimcore been named a Customers’ Choice 2021?
Pimcore has been listed in the right upper quadrant and therefore was named a Customers’ Choice 2021 in MDM Solutions! This was only possible with the help of our happy customers, and we are grateful for their honest and positive feedback! They confirm that we meet their expectations with the Pimcore MDM component. Of course, we also deal with all suggestions for improvements and are using those on our roadmap to make Pimcore even better.
Here are a few excerpts of reviews:
- "We shortened our time-to-market by 60% with 75% cost reduction." Global Marketing Manager in the Manufacturing Industry Read the full review
- "Pimcore is extremely simple to use and very cost-effective" CIO in the Retail Industry Read the full review
- "Overall time to market has reduced significantly." Head of Marketing & Sales in the Retail Industry Read the full review
All in all, 84 persons reviewed Pimcore’s MDM Solution in the last 18 months. With an overall rating of 4.7 out of 5 stars, our customers are very happy with the MDM solution from Pimcore. This leads also to the fact that 98% are likely to recommend Pimcore. As to be seen in the insights section, companies from different industries such as Services, Manufacturing, and Healthcare as well as companies that are different in size are using Pimcore. That underlines the concept of Pimcore to be a platform adaptable to every use case. With 67%, two-third of all reviewing companies came from EMEA, 20% came from North America and 8% came from Asia.
In regards to the Customer Experience, Pimcore is receiving a strong 4.6 in all categories.
You want to review Pimcore as well in MDM Solutions or in another category? Don’t hesitate and start right now!
Disclaimer:
Gartner Peer Insights ‘Voice of the Customer’: Master Data Management Solutions,4 June 2021
Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.
Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Pimcore.
