Services &
Support

The success of your data and experience strategy is not solely backed by the capabilities of the Pimcore platform. Excellent and timely service and support by the Pimcore company are two additional qualities significantly contributing to it. Based on the implementation approach of your choice, Pimcore offers several support options geared to your requirements.

Pricing Table

Pimcore
Services
Partner
Services
Self
Service

Unleash the full potential of your data and experience management with Pimcore's support services. Thanks to years of experience in the field, we understand every challenge you might face. Right from the start, we're here to help you scale and succeed with the Pimcore Platform™.

More than 140 certified partners worldwide offer excellent Pimcore consulting, implementation/customization services as well as services for your specific project requirements – no matter which industry or region of the world you’re in.

You would like to set up and implement the Pimcore platform on your own? No problem at all. In that case, we will provide you with all the necessary information and documentation to successfully get Pimcore up and running on your own. All documentation is freely available.

Technical Support Help Desk

Cloud
Enterprise
Community

The basic package for all Cloud Edition customers includes the possibility to send requests and reports about technical issues directly to Pimcore via e-mail. The experts on site will analyze, answer and resolve issues within the shortest possible time.

Enterprise and Cloud Edition customers who require binding support times, the fastest possible response times and increased uptime assurances (for Pimcore Cloud Edition) can choose from additional Service Level Agreements.

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Enterprise Long Term Support

Cloud
Enterprise
Community

For Pimcore Enterprise Edition customers, long-term support is already included in the commercial licence. It ensures the availability of security updates and patches for older versions of Pimcore as well as discontinued extensions.

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Client Success Services

Cloud
Enterprise
Community

With Pimcore's client success and consulting services, Pimcore experts support you in achieving your strategic goals in data and experience management: from structured onboarding and specific consulting to strategic planning of data import and modelling. The configuration of the Pimcore Cloud Edition is included as well. Customized Pimcore training for customers is optionally available.

For customers of the Pimcore Enterprise Edition with a "Gold" or "Custom" SLA, we also offer high-quality technical consulting for specific questions, as required. For instance, on system architecture, integration requirements or best practices for the technical implementation of business requirements with Pimcore, and more.

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Partner Services

Cloud
Enterprise
Community

When it comes to getting complex Pimcore projects off the ground with customizations and enhancements, our 140+ solution partners are the best choice. They draw on extensive experience in consulting, implementation and operation of the Pimcore solution.

Our partners also support you in perfectly configuring Pimcore Cloud Edition for your business requirements and integrating it into your tech stack.

Find a partner

Self-Service

Documentation & Help Center
Cloud Edition
Enterprise Edition
Community Edition
Editions
Product knowledge is half the battle for a successful Pimcore project. For this reason, you get extensive access to all information on Pimcore. Technical documentation with detailed explanations and code examples is available to developers. Pimcore system administrators and users get answers on how to get started and how to use Pimcore in the Help Center (coming soon) that lists available configuration options along with practical examples.
Pimcore Community
Cloud Edition
Enterprise Edition
Community Edition
Editions
In addition to extensive documentation and the Pimcore Help Center, the globally active Pimcore Community provides answers to specific questions, support or inspiration for what’s possible in the world of Pimcore.
System Status Page & Management Console (Coming Soon)
Cloud Edition
Enterprise Edition not available
Community Edition not available
Editions
To ensure you always know how your Pimcore Cloud solution is performing, the Pimcore Cloud Management Console shows you the most important Cloud metrics (storage consumption, number of data objects, etc.). It also gives you an optimal overview of the availability of your Pimcore Cloud Services (application, database, API, etc.) at any time via the system status page, including automated notifications about any system failures and recoveries.

Roadmap

Deciding on the right system solution is not only a matter of being able to grasp and correctly assess the range of capabilities and possibilities of a system as a whole. It is also crucial to obtain certainty regarding the further development steps of the product and the general product strategy.

In addition to a continuously updated strategic roadmap overview, we also offer full transparency via GitHub. You can see any time what is currently being worked on in terms of the core product and what will be made available in the future.

More information

Get in touch with our experts.

Headquarter Austria
+43 662 230991

We will use your personal data solely to process your request. For a better-localized experience, we might share your data with certified solution partners in your geographical region. The partner will be able to respond to region-specific requirements. Find information about data protection in our privacy policy.