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Services &
Support

Unleash the full potential of your data and experience management with Pimcore's support services. Thanks to years of experience in the field, we understand every challenge you might face. Right from the start, we're here to help you scale and succeed with the Pimcore Platform™.

More than 170 certified partners worldwide offer excellent Pimcore consulting, implementation/customization services as well as services for your specific project requirements – no matter which industry or region of the world you’re in.

You would like to set up and implement the Pimcore platform on your own? No problem at all. In that case, we will provide you with all the necessary information and documentation to successfully get Pimcore up and running on your own. All documentation is freely available.

Discover our key offerings to elevate your Pimcore Platform experience: expert consulting, forward-looking product insights, guaranteed service quality through robust SLAs, industry-standard best practices, comprehensive platform training, and curated partner recommendations to match your needs perfectly. Contact Us for a seamless journey that is designed for your success.

Strategic Insights

Editions

Knowledge is the foundation of innovation. With Pimcore insights service, you will stay ahead in your industry. Our strategic insights help you demystify future development trajectories, allowing you to anticipate strategic shifts, understand their relevance to your operations, and position your business to capitalize on these changes for enhanced operational excellence.

Industry Best-Practices

Editions

Experience is said to be the best teacher. However, learning from collective industry wisdom is far less risky than from your own mistakes. Pimcore best practices are collected from a multitude of successful Pimcore implementations. They highlight proven strategies and approaches to ensure you can fully leverage the Pimcore Platform, streamlining operations and steering your team towards swift and efficient achievement of business targets.

Expert Training

Editions

A tool is only as good as the craftsman wielding it. Our comprehensive training programs are designed to turn your team into Pimcore experts. Delivered by Pimcore professionals, these sessions ensure that your team is not just familiar with the platform but becomes adept at using it, promising a significant uplift in operational efficiency, user satisfaction, and overall productivity.

Technical Support Help Desk

The basic package for all PaaS Edition customers includes the possibility to send requests and reports about technical issues directly to Pimcore via e-mail. The experts on site will analyze, answer and resolve issues within the shortest possible time.

Enterprise and PaaS Edition customers who require binding support times, the fastest possible response times and increased uptime assurances (for Pimcore PaaS Edition) can choose from additional Service Level Agreements.

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Enterprise Long Term Support

For Pimcore Enterprise Edition customers, long-term support is already included in the commercial licence. It ensures the availability of security updates and patches for older versions of Pimcore as well as discontinued extensions.

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Client Success Services

With Pimcore's client success and consulting services, Pimcore experts support you in achieving your strategic goals in data and experience management: from structured onboarding and specific consulting to strategic planning of data import and modelling. The configuration of the Pimcore PaaS Edition is included as well. Customized Pimcore training for customers is optionally available.

For customers of the Pimcore Enterprise Edition with a "Gold" or "Custom" SLA, we also offer high-quality technical consulting for specific questions, as required. For instance, on system architecture, integration requirements or best practices for the technical implementation of business requirements with Pimcore, and more.

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Partner Services

When it comes to getting complex Pimcore projects off the ground with customizations and enhancements, our solution partners are the best choice. They draw on extensive experience in consulting, implementation and operation of the Pimcore solution.

Our partners also support you in perfectly configuring Pimcore Cloud Edition for your business requirements and integrating it into your tech stack.

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Self-Service

Documentation & Help Center

Editions

Product knowledge is half the battle for a successful Pimcore project. For this reason, you get extensive access to all information on Pimcore. Technical documentation with detailed explanations and code examples is available to developers. Pimcore system administrators and users get answers on how to get started and how to use Pimcore in the Help Center (coming soon) that lists available configuration options along with practical examples.

Pimcore Community

Editions

In addition to extensive documentation and the Pimcore Help Center, the globally active Pimcore Community provides answers to specific questions, support or inspiration for what’s possible in the world of Pimcore.

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