Success right from the start: This is what Pimcore's Client Success Services provide - exclusively for Cloud Edition and Enterprise Edition customers. We provide you with our experienced Client Success Team to accelerate the implementation and adoption of your Pimcore solution.
The Help You Need to Succeed
- Customized Success Services for all Cloud Edition and Enterprise Edition customers - in German and English
- Experienced Client Success experts with a background in technology
- Easy communication with your Client Success Manager - whether via email or helpdesk ticket system (depending on your Pimcore Cloud Edition plan)
- Dedicated Client Success Manager for Pimcore Professional/Ultimate Cloud Edition success packages
We know it can be daunting to implement a new and powerful solution that you don’t have any experience with. Our Client Success Experts are here for you from the beginning! They ensure a smooth and structured onboarding process, including all relevant aspects of a successful Pimcore Cloud project – e. g. strategic goals and a best practice solution approach, data modelling, data integration, definition of workflows, etc.
We consider onboarding by experts an essential piece of the puzzle for a successful Pimcore Cloud project. That’s why we have included different levels of free onboarding packages for every Pimcore Cloud Edition.
Client Success & Business Consulting
With our Pimcore Client Success and Business Consulting Services, we help businesses tackle their diverse cloud-based data and experience management challenges. What gives us an edge is our direct access to Pimcore product owners and engineers, more than a decade of experience, a distinctive end-to-end project approach, and a blend of in-house and industry best practices.
Pimcore offers a variety of Client Success Packages depending on your need for support, your business requirements, and project complexity. On the basis of initial clarification of these factors, you can choose between different types of Client Success and Business Consulting Services:
Data and Experience Management Strategy
Maximize the strategic return on your Pimcore investment and ensure you are well-positioned for future growth and innovation. Our Client Success Manager will work with you on developing data-driven plans that span diverse challenges, including a global omnichannel strategy to get the best out of your Pimcore Cloud Edition.
Business Requirements Consulting
We will help you to lower your development costs and speed up your project implementation and configuration times. You will gain a deeper understanding of how your business needs, processes, and back-end systems align with Pimcore’s Cloud Edition capabilities. Our Client Success Managers will work side by side with you and your client business teams to establish functional as well as system integration requirements for your cloud-based data management solution with the Pimcore Cloud Edition.
Data Modeling & Configuration Services
If you need support during operational configuration, we will be at your service right away. On the basis of previously established goals and definitions, our Client Success Managers will configure your Pimcore Cloud Edition as desired in regards to the data model, user management, workflows, data integration and data mapping, etc. This allows you to focus on what matters most: growing and scaling your business with Pimcore!
Fully understanding the capabilities and possibilities of a solution is a vital part of project success. As a trailblazer for digital platforms, we are proud to say that our technology is so easy and intuitive to use that very little admin and end-user training is required for successful configuration. If you still have questions and can’t find the answers in our publicly available documentation, your Client Success Manager is here to help. Together with this our Client Success Team, you and your project team will define a detailed and tailored training agenda in advance – 100% targeted to your unique objectives and challenges. Training will be held remotely in the form of web sessions.
Enterprise Client Success Services
If you need client success, consulting or individual training services for your Pimcore Enterprise Edition, our certified partners are the ones to reach out to. Please contact us or one of our more than 140 partners worldwide to provide you with suitable regional and excellent partner support services.
Technical & Solution Architecture Advisory
Reduce the Total Cost of Ownership (TCO) and minimize customizations to maximize the efficiency and performance of your Pimcore Enterprise Edition project with an existing Gold/Custom SLA. A Senior Pimcore Architect will work side by side with your technical teams on complex systems architecture design, customization approaches, custom system integration approaches, coding standards, code audits or benchmarking and performance tuning, etc., helping you to get the best out of Pimcore.