Pimcore Service Level Agreements

Pimcore Cloud Edition and Pimcore Enterprise Edition not only come with basic support services but also give you access to additional SLA-backed premium technical support for your Pimcore solution. Our flexible Silver, Gold, and Platinum Service Level Agreements guarantee support by Pimcore’s core team – the makers and creators of the platform.

Ensuring that our customers have a seamless and pleasant experience with Pimcore defines our support services model. We offer several levels of services to help you meet your unique requirements. We are here for you. Customer satisfaction is mission critical for us: Our subscription-based model demands that we earn your trust and business year after year, and our industry-leading, award-winning support ensures your success.

The Help You Need to Succeed

Pimcore Enablement

You unlock the full potential of the Pimcore Platform with expert consulting, profound strategic insights, industry-leading practices, extensive training, and curated partner recommendations provided by Pimcore to enhance your business operations and objectives.

We speak Pimcore

You benefit from direct communication with Pimcore support experts, system architects and core developers.

Support from real Pimconauts

You can count on 100% in-house support in English and German.

Priority treatment

Flexible support and Service Level Agreements with mandatory response times are available to you up to 24/7.

Documentation & help center

You get access to world-class technical documentation and a self-service help center platform (coming soon) available to you 24/7.

Learn more about Pimcore Support & SLA

Find out how Pimcore can help your business. Pimcore is listed as Cool Vendor by IT Analyst Gartner. Get in touch.

Headquarter Austria

+43 662 230991

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