Pimcore Support &
Service Level Agreements
The Pimcore Enterprise Subscription gives you access to SLA-backed technical support for your Pimcore solution. Our flexible Service Level Agreements are provided by the core team - the makers and creators of the platform. Ensuring that our customers have a seamless experience with Pimcore defines our support services model. We offer several levels of services to help you meet your unique requirements. We are there for you.
From the first interaction, every support engineer is a skilled PHP and Symfony developer with deep Pimcore expertise eliminating the need for multiple unnecessary escalations. Customer satisfaction is mission critical for Pimcore. Our subscription model demands we earn your business year after year, and our industry-leading, award-winning support ensures your success.