Pimcore Service Level Agreements
Pimcore Cloud Edition and Pimcore Enterprise Edition not only come with basic support services but also give you access to additional SLA-backed premium technical support for your Pimcore solution. Our flexible Silver, Gold, and Platinum Service Level Agreements guarantee support by Pimcore’s core team – the makers and creators of the platform.
Ensuring that our customers have a seamless and pleasant experience with Pimcore defines our support services model. We offer several levels of services to help you meet your unique requirements. We are here for you. Customer satisfaction is mission critical for us: Our subscription-based model demands that we earn your trust and business year after year, and our industry-leading, award-winning support ensures your success.