Pimcore Service Level Agreements

PaaS Edition
Enterprise Edition
Community Edition

The Pimcore PaaS Edition and Pimcore Enterprise Edition not only come with basic support services but also grant you access to optional SLA-backed technical support for your Pimcore solution - Ensuring you have a seamless and pleasant experience with Pimcore!

The Help You Need to Succeed

Pimcore Secured
Experience unparalleled security with Pimcore Secured, offering pre-configured robust protections, proactive security patching, comprehensive security insights, fortified data entry mechanisms, and cutting-edge security management for your business's peace of mind.
Pimcore Enablement
You unlock the full potential of the Pimcore Platform with expert consulting, profound strategic insights, industry-leading practices, extensive training, and curated partner recommendations provided by Pimcore to enhance your business operations and objectives.
We speak Pimcore
You benefit from direct communication with Pimcore support experts, system architects and core developers.
Support from real Pimconauts
You can count on expert support in English and German.
Priority treatment
Pimcore PaaS customers benefit from the option of receiving specialized infrastructure support — 24 hours a day, 7 days a week.
Documentation & help center
You get access to world-class technical documentation and a self-service help center platform (coming soon) available to you 24/7.

Learn more about Pimcore Support & SLA

Find out how Pimcore can help your business. Pimcore is listed as Cool Vendor by IT Analyst Gartner. Get in touch.
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