Case Study: Ivoclar relies on Pimcore and the SAP Customer Data Cloud
ivoclar vivadent is a family-run, global manufacturer of dental materials.
Ivoclar commissioned valantic to design and develop a central platform – and it is more than satisfied with the result: A central corporate website with Pimcore as a global CMS system, highly complex in terms of countries, rights, and languages. An integrated e-commerce area based on SAP Commerce Cloud. Launch of a new Customer Academy, where many processes run automatically.
Customer Key Facts
Ivoclar's Digital Transformation Journey
Ivoclar's innovative system solutions are often very complex. This makes sales advising-intensive and professional applications often require supporting training content. That's why Ivoclar has an e-learning portal through which dental technicians and dentists can book courses and earn certifications. Challenge number one: Previously, the registration, administration, and certification in the background had been handled manually and thus produced a lot of administrative work. Customers were requesting a state-of-the-art platform on which these processes could be handled automatically in order to leave more time for customer advising and acquisition. Challenge number two: Ivoclar supplies products to more than 130 countries worldwide. As a result, the company has a total of 36 geographically local websites, which are run in the back end via several Content Management Systems (CMS). The consequence: Enormous administrative effort.