Pimcore shines as a Customers' Choice in 2024 Gartner® Peer Insights™ - Voice of the Customer for Digital Experience PlatformsYou may have thought Pimcore excels primarily at data management, but we feel the Gartner “Voice of the Customer” shows more. We believe our excellence extends to experience management, and we believe the latest recognition from Gartner shows that.
Just as a firefly lights up the night sky with its steady glow, Pimcore has established itself as a Leader in the Digital Experience Platforms (DXP) market. In 2024, Pimcore is recognized as a Customers’ Choice in the Gartner Peer Insights Report “Voice of the Customer” – which we think highlights our commitment to excellence and the positive feedback from its platform users.
What is the Gartner Peer Insights Voice of the Customer for DXP?
The “Voice of the Customer” is a document that synthesizes Gartner Peer Insights’ reviews into insights for IT decision-makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution. In this document, only vendors with 20 or more eligible published reviews (and 15 or more ratings for “Capabilities” and “Support/Delivery”) during the specified 18-month submission period are included.
Pimcore’s Recognition
Pimcore is recognized in a Gartner Peer Insights report for the fourth time, which we feel reflects its advanced features, seamless integrations, and outstanding support services. As a Customers' Choice, we believe Pimcore stands out based on our numerous positive reviews and consistent user satisfaction. The Pimcore DXP is renowned for its flexibility, scalability, and user-friendly interface, making it a preferred choice for businesses across industries such as retail, automotive, manufacturing, and hospitality.
Key Insights from the Report
User Interest and Adoption
User Interest and Adoption scores incorporate three factors, each given equal weight: review volume, user willingness to recommend, and review market coverage across industry, company size, and region.
Overall Experience
Vendors’ Overall Experience is a composite score incorporating the average Overall Rating and two sub-rating averages: “Capabilities” and “Support/Delivery.” We feel our scores underline Pimcore’s dedication to providing a comprehensive and reliable digital experience management solution.
Customer Feedback
Pimcore is praised for its extensive features and seamless integration capabilities. Users have highlighted the platform’s flexibility and scalability, along with the excellent support provided by the Pimcore team. This positive feedback reinforces Pimcore’s commitment to continually enhancing its offerings to meet its users' evolving needs.
The Importance of User Feedback
Pimcore values user feedback as crucial in guiding its development and innovation efforts. We believe the recognition as a Customers’ Choice is a testament to the strong relationship Pimcore has built with its users. Over the past 18 months, more than 683 reviews and ratings have been submitted at Gartner for Digital Experience Platforms.
Looking Ahead
Pimcore is excited about the future and remains committed to driving innovation and delivering superior digital experiences. We feel This recognition in the 2024 Gartner Peer Insights Report motivates Pimcore to continue enhancing its DXP and providing users with the best possible solutions.
Download the Gartner Report
For a detailed analysis and comprehensive insights into the Digital Experience Platforms, download the full Gartner Peer Insights “Voice of the Customer” report. This report is an essential resource for IT decision-makers aiming to make informed choices based on real user experiences.
Disclaimer: Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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