Pimcore Recognized as a Customers' Choice
2024 Gartner® Peer Insights™ - Voice of the Customer for Digital Experience Platforms (DXPs)
based on 683 user reviews
Digital Experience Platforms combine functionalities from various applications to create, orchestrate, and present seamless, personalized experiences. They integrate with other technologies through APIs, forming a comprehensive digital business ecosystem. Pimcore's DXP excels in providing these integrated solutions, empowering businesses to deliver consistent, engaging digital experiences that drive customer satisfaction and loyalty.
Insights from Gartner Peer Insights
Gartner Peer Insights compiled 683 user reviews and ratings, which we feel offers valuable insights into the performance and reliability of different DXPs. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution. In this document, only vendors with 20 or more eligible published reviews (and 15 or more ratings for “Capabilities” and “Support/Delivery”) during the specified 18-month submission period are included.
Key Insights for Digital Experience Platforms
- User Interest and Adoption: This metric evaluates review volume and user willingness to recommend and review market coverage across industries, company sizes, and regions. Pimcore shows a strong presence, indicating high user interest and adoption.
- Overall Experience: This score incorporates the average Overall Rating and sub-ratings for “Capabilities” and “Support/Delivery.” Pimcore’s high scores reflect its consistent ability to meet and exceed user expectations.
- Customer Feedback: Reviews highlight Pimcore’s strengths in delivering a flexible, scalable, and user-friendly DXP. Users particularly appreciate the platform’s comprehensive features, seamless integrations, and excellent support services.
The Voice of the Customer Quadrants
Vendors are categorized into four quadrants based on User Interest and Adoption and Overall Experience scores:
- Leaders: High scores in both metrics.
- Established: High User Interest and Adoption but average Overall Experience.
- Strong Performers: High Overall Experience but average User Interest and Adoption.
- Aspiring: Average scores in both metrics.
Pimcore’s impressive performance positions it prominently in these quadrants, underlining its status as a leading solution in the DXP market.
Download the Full Gartner Report
For a detailed analysis and comprehensive insights into the Digital Experience Platforms, including Pimcore, download the full Gartner Peer Insights “Voice of the Customer” report. This report is an essential resource for IT decision-makers aiming to make informed choices based on real user experiences.
Gartner, Inc. published this graphic as part of a larger research document and should be evaluated in the context of the entire document.