Customer Choice DXP Software 2023

Digital Experience Platform named in Gartner’s Peer Insights Report 2023

2023 Gartner Market Guide for Digital Experience Platform Report “Voice of the Customer”

 20+ pages    12 products     based on 891 reviews 


Gartner's "Voice Of The Customer" reports offer in-depth insights based on end-user feedback for various software and services. The 2023 edition for Digital Experience Platforms (DXPs) evaluates platforms designed to optimize personalized digital experiences across multiple channels. Drawing from actual user feedback, this report provides a comprehensive analysis of the market's strengths and weaknesses, serving as a pivotal resource for organizations considering DXP investments. 

Pimcore is now recognized for the third consecutive year in Gartner's esteemed 'Voice of the Customer' report, as the organization has been named Strong Performer in Gartner's 'Voice of the Customer 2023' report for Digital Experience Platforms (DXP)! Gartner Peer Insights gathers data for these insights from user profiles and their contributed reviews. Vendors require at least 20 qualifying reviews within 18 months to be considered.

Pimcore's DXP solution has received overwhelmingly positive customer feedback on Gartner Peer Insights. As of 30 June 2023, Pimcore has an overall rating of 4.6 out of 5 in the Digital Experience Platforms market based on 32 reviews.

The ratings for Digital Experience Platforms Gartner's "Voice of the Customer" are based on: 

  • Content management and integration. 

  • Personalized user experiences. 

  • Support across multiple channels. 

  • Advanced analytics insights. 

  • Streamlined workflow processes. 

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Pimcore.

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Gartner Peer Insights “Voice of the Customer”: Digital Experience Solution , June 2023. GARTNER is a registered trademark and service mark, and the GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge and PEER INSIGHTS are trademarks and service marks, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.