Case Study: SONNENTOR - Impression #1

Case Study: SONNENTOR – Innovation meets enjoyment

SONNENTOR GmbH, based in Austria, specializes in the production and marketing of organic herbs, teas, and spices for over 30 years with products made with a lot of passion and skill.

At SONNENTOR, innovation is a top priority. Inspired by traditional knowledge of the world of herbs and spices, SONNENTOR offers its customers a diverse product portfolio. The list of delights includes: teas, spices, coffee, cocoa, and more. The approximately 900 products bring enjoyment and a clean conscience into every home.

Logo: SONNENTOR
Logo: Elements
Pimcore Strategic Partner
Customer
  • SONNENTOR
Solution Partner
Industry
Products Used
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Customer Key Facts

500
Employees
900
Products
Challenge

Individuality requires flexibility

The extensive product range necessitated connecting the website to various external systems which in turn required a high level of flexibility. Doing business in multiple countries presented another challenge. In addition, the website design had to be improved with regard to an optimal user experience, while at the same time maintaining the wonderfully playful look and feel.
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Solution

Pimcore makes work easier

No sooner said than done! After the relaunch of the website, SONNENTOR now has a parallel-running multi-client framework. This cleverly resolved the enormous complexity of the multi-interface connection. From now on, thanks to separate product threads and connection options to several ERPs, the systems can work together smoothly – even across countries. The content management system was tailored to SONNENTOR's requirements as well. Would you like an example? From now on, complex relationships between products, recipe suggestions and tips can be stored with corresponding logics and thus automated. Even the parallel voucher systems – Pimcore e-commerce vouchers and external systems for POS and the online store – complement each other perfectly after the relaunch.
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Results

A fun experience for online shoppers

While SONNENTOR appreciates the simpler maintenance processes and optimized connections to external systems, customers are more excited about going on a journey of discovery in the online store. The playful tea and spice configurators make customers want to fill their shopping carts, as does the ingredient calculator that's part of the recipes. What's more, the "bestseller" and recommendation logics have a positive impact on the users' customer experience. A collaboration with a bright future ahead: Work on the next steps is already underway. By switching to Pimcore, the technical foundation for automation measures such as content commerce, multichannel marketing, and personalization is now in place. More success stories can be found on the blog – take a look and get inspired!
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Key Results

+85%
Increased conversion rate
+17%
turnover in online sales
+4%
Increased Average Order Value
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