Digital Leap Forward for a Construction Rental Giant

BlueLine Rental is one of the ten largest construction equipment rental companies in North America. With a fleet of 46,000 equipment units constantly moving between 114 locations, BlueLine serves more than 50,000 commercial construction accounts with industry-leading technology. Pimcore powers it all.

Business Needs

BlueLine’s time-starved customers needed a full eCommerce experience: fast quotes on rentals, instant credit line approvals, online billing, and equipment delivery notifications. But BlueLine’s field sales team was spending hours, if not days, manually calculating estimates with customized pricing spreadsheets. Credit line approvals took five days. Call center reps could not see customers’ online transactions. And the marketing division had no way of displaying real-time equipment inventory and availability on the BlueLine website. Without an integrated digital system, everyone was hamstrung.

Pimcore Solution

„This is about return on investment. One hundred thousand transactions each going from one hour to five minutes is powerful…Lightning Jar and Pimcore made it possible.“
Frank Roth, Board Member of RB Financial Services and former VP of Sales & Marketing of BlueLine Rentals

BlueLine engaged Pimcore Gold Partner Lightning Jar for a complete digital transformation. integrating Pimcore with Blueline’s existing ERP, SalesForce, and other systems, Lightning Jar delivered a comprehensive PIM, DAM, CMS, Order Management and eCommerce solution to drive speed and ease of use for the customer.

Full Data Integration
Pimcore integrated the existing ERP, RentalMan, with SalesForce and other data sources to create a single source of truth in the cloud. This included customer data, product data, inventory and transactional data, custom pricing, product copy, images, billing status, repair status, and delivery status. From this unified platform, BlueLine could kick out their data in any consumer-friendly way they needed.

Self-Service Customer Portal
A powerful online self-service portal allowed customers to review and pay invoices, dispute invoices, review transaction history, and view credit limits. Customers could also sign up for notifications about deliveries and even track deliveries in real time on an Uber-like map. The new user experience  also transformed a five-day credit approval process for new customers into instant online credit approval.

Mobile Apps
With a first-of-its-kind mobile app, BlueLine customers could not only order and manage equipment rentals but also track deliveries in real-time, manage repair requests, view account status, apply for instant credit approval and pay invoices through the app; a feature set never before offered in the industry. A customer could also order equipment and track delivery on a real-time map, review their past rental history and easily reorder the same equipment. An app for sales reps cut down the average rental pricing quote turnaround from one hour to five minutes.

Customer Service Center Dashboard
Lightning Jar designed easy-to-use dashboards for customer service reps, sales teams, and maintenance personnel to replace an archaic green-screen interface. Dashboards also auto-approved orders and flagged potential issues that a human needed to look at.

Business Results

With Pimcore, BlueLine unlocked new sales opportunities, reduced costs, grew customer loyalty, and became known as an industry leader in digital customer experience. BlueLine was acquired in 2018 for $2.1 billion by United Rentals, another Pimcore customer. In the announcement, United Rental’s CEO cited their technology systems as a “distinct advantage” in the acquisition.

Pimcore Gold Partner
  • Blue Line Rental
Solution Partner

Lees meer Pimcore succes verhalen

Consolidation of medicinal information in a central database

Deutscher Apotheker Verlag is the largest pharmaceutical publishing house in Germany. It provides pharmacies with scientific information and professional know-how. The new homeopathy database is an important part of a digitally transformed business model.
CMS, PIM, Media & Publishing

PIM System for Music Retailer Ensures Consistent Product Data

MUSIC STORE is a specialized trade for musical instruments, musician accessories, stage, recording studio and DJ equipment based in Cologne. The main focus of the product range is on band instruments. This focus on the needs of pop and rock musicians is complemented by a range of acoustic string and wind instruments as well as musical instruments for school use.
PIM, Retail

Product configurator for easy assembling of complex cooling units

TEKO is a refrigeration manufacturer in Germany. With a Pimcore-based product configurator, employees and customers have the opportunity to assemble individual cooling circuits. The configuration goes directly to the sales department to complete the order.
PIM, Manufacturing

Consolidation of 22 websites boosts digital marketing for nursing home

The Ev. Altenhilfe Gesundbrunnen is a large provider of diaconal work for the elderly in Germany. With 22 old hospices and 7 outpatient services; day nursing homes and assisted living facilities, they work for more than 2,000 people in need of care and assistance.
CMS, Healthcare

Meer dan 80.000 bedrijven gebruiken Pimcore.

Start nu met de digitale transformatie van uw bedrijf!