Deutsche Bahn AG is a German railway company which is headquartered in Berlin, Germany. They are the second largest transportation company in the world and the largest railway operator and infrastructure owner in Europe. Each year they transport about two billion passengers around Europe.
The rising acceptance of modern technologies abroad people fuels the need to offer modern services in public services like person transportation. The Station & Service department of Deutsche Bahn AG, which is a partner we are highly proud of to work with, identified this need amongst its customers and started to plan the complete overhaul of their service point concept.
Our part of the project is to provide the software which defines how Service & Information Systems could look like in the future. The goal was to summarize data like train departures, delays, and station maps into one system and publish them to different interfaces used by clients and service agents as well.
Basilicom gathered information from different channels (mostly different APIs), developed a sophisticated interface design and published the aggregated information to the different devices.
Additionally, we added functionalities to navigate through the station, print delay confirmations and send direct feedback to the Station & Service Team.
The technical foundation we chose is Pimcore. It offers a great way of modeling data, gather information and present them in a fast and impressive way. After using Pimcore in more than 100 projects, again it met our expectations and those of our client very well. We rapidly prototyped a complete dashboard for service agents and multiple interfaces for self-service terminals (used directly by customers).
The most exciting milestone yet was the presentation at one of Berlins biggest train stations (Bahnhof Südkreuz). First customers and the media were asked to have a first look at the new concept which also includes the new software. The concept is going to be implemented in other train stations as well. We’re proud that the feedback was very positive and we are going forward to add even more value to this product during the next year.
To learn more about this project, please visit Basilicom’s recent Pimcore guest blog where Marc Bohm (product manager) spoke in his own words about this exciting project and its success.
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