Itsme is an international group of six organizations, each offering innovative technology and distribution. They mainly aim towards the industrial market, machinery, module building and industrial installers. The amount of requests for specific solutions for (lean) process management is increasing, many clients wish to improve their position in their own market compared to the competition with the help of innovation in technique.
Itsme was facing a series of problems with their management of product information and needed a quick solution. The first issue was that the ordering process was very old-fashioned with orders being sent in through telephone or fax. With a catalog of over 7 million products, this process lead to inefficiency and disorganization with time and productivity lost by trying to manually process orders. Another issue was that there was a lack of tracking capabilities with the catalog. There was no possibility to track returning clients, prices, or insight into the life cycle of products. The third issue was from the cooperation between suppliers and clients, specifically with the ETIM structure. The ETIM structure is a product classification that describes product properties and is aimed to make sure all suppliers are using consistent language in the market. With this data being entered manually, there were many mistakes made which lead to product information being lost, incorrect orders, and innefficnet ordering process.
Itsme decided to adopt Pimcore’s product information management (PIM) solution to solve their business problems. The connection between Magento and Pimcore ensured an automated real-time synchronization of product information throughout all channels. Double management is no longer required as with Pimcore, all product data can be processed and stored in a single repository. Especially with a product database with 7 million pieces, the catalogue functionality offers elaborate product information as advanced as specific notifications to stock acquisition when an eind to a product’s lifecycle is near and ready for replacement.
A supplier portal was built for itsme, ensuring an efficient collaboration with their suppliers. It’s now possible for itsme to independently import and export their own products which is convenient for both them and their suppliers.
The most important reason for itsme to make the switch to Pimcore’s PIM solution was to create a place where the over 7 million products and their variables could be managed.
With Pimcore’s solution in place, the cooperation with the suppliers and clients was made more efficient. Their overall business processes went much smoother and customer’s became highly satisfied. This resulted in the following:
More efficient ordering process: shifted from offline to online ordering channels which reduced the number of (manual) changes to the bare minimum. This saved significant time for itsme, the suppliers and the clients.
A higher supplier valuation due to the ease of use, time saved and enhanced quality that comes from checks within the process based on the correctness of product information.
Heidolph Instruments is a leader in the production of premium laboratory equipment. With distributors in over 80 countries, Heidolph supports pharmaceutical research, the cosmetic industry, the biology as well as the chemistry sector.
With its three main business segments contract logistics, freight logistics and port logistics the Rhenus SE & Co. KG is an internationally successful logistic service. The company has its headquarter in the German city of Holzwickede (NRW).
WCM, DAM, Customer Data Platform (CDP), Transport & Logistics
With more than 190,000 people, Capgemini is present in over 40 countries and is celebrating its 50th Anniversary year in 2017. A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion.
The German company dental bauer is a special supplier for dental products and services. With more than 130 years of experience, they provide customer care and support based on their expert knowledge. Their service ranges from furnishing practices and maintenance to continuing education for employees of dental offices.
WCM, PIM, Healthcare, Distribution
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