Generating better results with Pimcore
Dynagen Technology, now part of Cattron Global - a world-leading provider of wireless control solutions - is a leading manufacturer of power engine control and monitoring solutions for industrial engines and generator sets in North America.
Dynagen's power engine control and monitoring solutions demand technical knowledge and access to a high number of documents for installation. These documents were only accessible by their sales team in a highly inefficient and often restraining process. Now with Torq's solution and Pimcore's powerful software, they can improve their operations.
Customer Key Facts
Old school manual approaches wasting precious time
As the leading manufacturer for control solutions, their controllers and engines offer solutions to multiple applications and industries, all with different uses that require access to manuals and product specification sheets for configuration. Supporting their sizeable customer base via outdated processes such as email updates was taking a toll on the efficiency of their sales team. Additionally, the sales team would have to provide all required information and documentation to clients through similar means. This resulted in a large amount of manual effort leading to increased costs and the team being overworked.
Pimcore to the rescue! Automatic efforts.
After consolidating all their data, Torq IT developed a Pimcore PIM structured site with a self-service frontend where Dynagen's many clients can directly access and navigate manuals, specification sheets, and configuration documentation needed to set up and customize their products. The implemented solution also includes a permissions module that allows Dynagen to control access to files based on the given user's relationship with their business - some files are available to the public, and others are available solely to the vendors and clients.
"Dynagen's engine controllers are used in environments that demand minimum downtime. Building a system to provide their clients with reliable, up to date information was a great experience. We hope the PIM system will help minimize the downtime of their controllers and make engine tech's lives easier"
Everything Dynagen's user base needs is now readily available. Thanks to Pimcore's open-source software and Torq's implementation, Dynagen now owns an effective and automated after-sales process that empowers them to manage all digital assets and effortlessly service their customers. This solution allows them to reduce costs, offer a better customer experience, and have more time for sales opportunities.
99 %Time saved in data maintenance
↑Post Sales Efficiency