Generating better results with Pimcore

Dynagen Technology, now part of Cattron Global - a world-leading provider of wireless control solutions - is a leading manufacturer of power engine control and monitoring solutions for industrial engines and generator sets in North America.

Dynagen's power engine control and monitoring solutions demand technical knowledge and access to a high number of documents for installation. These documents were only accessible by their sales team in a highly inefficient and often restraining process. Now with Torq's solution and Pimcore's powerful software, they can improve their operations.

Contact Dynagen directly

Pimcore Gold Partner
Customer
  • Dynagen Technologies - Now Cattron Global
Solution Partner
Industry
Products Used
Visit Website

Customer Key Facts

11
Locations
300
Employees
50
Countries
Challenge

Old school manual approaches wasting precious time

As the leading manufacturer for control solutions, their controllers and engines offer solutions to multiple applications and industries, all with different uses that require access to manuals and product specification sheets for configuration. Supporting their sizeable customer base via outdated processes such as email updates was taking a toll on the efficiency of their sales team. Additionally, the sales team would have to provide all required information and documentation to clients through similar means. This resulted in a large amount of manual effort leading to increased costs and the team being overworked.
Solution

Pimcore to the rescue! Automatic efforts.

After consolidating all their data, Torq IT developed a Pimcore PIM structured site with a self-service frontend where Dynagen's many clients can directly access and navigate manuals, specification sheets, and configuration documentation needed to set up and customize their products. The implemented solution also includes a permissions module that allows Dynagen to control access to files based on the given user's relationship with their business - some files are available to the public, and others are available solely to the vendors and clients.
"Dynagen's engine controllers are used in environments that demand minimum downtime. Building a system to provide their clients with reliable, up to date information was a great experience. We hope the PIM system will help minimize the downtime of their controllers and make engine tech's lives easier"
Jeremy Noonan, President
Results

Business Results

Everything Dynagen's user base needs is now readily available. Thanks to Pimcore's open-source software and Torq's implementation, Dynagen now owns an effective and automated after-sales process that empowers them to manage all digital assets and effortlessly service their customers. This solution allows them to reduce costs, offer a better customer experience, and have more time for sales opportunities.

Key Results

99 %
Time saved in data maintenance
+ Post Sale Efficiency

Read more Pimcore success stories

Stanley Black & Decker

The French subsidiary of the #1 tooling company in the world, established in 1961, operates through major brands like Stanley, DeWalt, Black & Decker, and Facom for which it created a single point of truth for product data.
PIM/MDM, DAM, Manufacturing

Simplon

Austrian bike manufacturer Simplon produces customized premium bicycles. What began in 1930 as a specialist bicycle shop is now a best-practice example for the production of innovative high-end bikes.
DXP/CMS, PIM/MDM, Digital Commerce, DAM, Manufacturing

Pollmann

Pollmann is a manufacturer of high-quality metal fittings made out of steel, stainless steel, and aluminum. An essential sales tool is the full-featured product catalog which is automatically created with Web-To-Print.
DXP/CMS, PIM/MDM, Manufacturing

Online assistant increases B2B leads for HVAC manufacturing company

Heatpex is a manufacturer of top quality and innovative ventilation and recuperation systems for family houses as well as top quality installation systems for a wide range of applications in the heating, industrial and house installations.
PIM/MDM, Digital Commerce, DXP/CMS, CDP, Manufacturing

100 000+ businesses trust Pimcore. Discover our 350+ favorite success stories.